Legal: Privacy Policy

1. Information we collect

Information you give us

When you fill in the contact form on our Website, we collect:

• First name and last name
• Email address and phone number
• Enquiry type (general enquiry, product enquiry, distributor enquiry, bulk order, or careers)
• The product you are interested in, and the message you write to us
• Your resume or CV, if you apply for a job, along with any details it contains such as education, work history, and address

If you contact us by email, phone, or WhatsApp, we receive your name, contact number or email address, and the content of your communication. Dealers, distributors, and business customers may also share business details such as company name, GST number, business address, and project requirements.

Information collected automatically

When you browse the Website, our servers and third-party tools may record technical information such as your IP address, browser type, device type, operating system, pages visited, time spent on pages, and the website that referred you. This information is used in aggregate to keep the Website secure and working well.

We do not ask for sensitive personal data such as passwords, bank account details, card numbers, or health information through the Website. Please do not include such details in your messages or resume.

2. How we use your information

We use your information to:

• Respond to your enquiries and share product information, specifications, and quotations
• Process bulk order, project, and tender-related requirements
• Evaluate dealership and distributorship applications
• Review job applications and contact candidates about hiring
• Send updates about our products, dealer and electrician programmes, or events, where you have agreed to receive them
• Improve the Website’s content, performance, and security
• Prevent fraud, spam, and misuse of the Website
• Meet legal, regulatory, tax, and accounting obligations

We do not sell or rent your personal information to anyone.

3. Consent and legal basis

We process your personal data on the basis of the consent you give when you submit a form, send a resume, or contact us. We may also process your personal data where you have voluntarily provided it to us for a specific purpose and have not indicated any objection to our using it for that purpose (for example, to respond to an enquiry you’ve raised), or where we are required to do so to comply with the law. You may withdraw your consent at any time by writing to us at the email address below. Withdrawing consent will not affect processing already carried out, but we may not be able to respond to your enquiry or continue considering your application.

4. Sharing your information

We share personal information only where needed, and only with:

• Our group companies and internal teams such as sales, dealer management, human resources, and finance, to handle your request
• Authorised dealers and distributors in your area, when you ask about buying our products, so they can serve you
• Service providers who help us run the Website and our business, such as hosting, email, form handling, analytics, and IT support providers. They are required to keep your data confidential and use it only for the services they provide to us
• Government, regulatory, or law-enforcement authorities when required by law, court order, or to protect our rights, property, or safety
• A successor entity in the event of a merger, acquisition, restructuring, or sale of business assets, subject to the same privacy commitments

Some of our service providers may store data on servers located outside India. Where this happens, we take reasonable steps to make sure your information remains protected and that the transfer is permitted under Indian law.

5. Cookies and third-party services

Cookies are small text files stored on your device that help a website remember information about your visit. Our Website may use:

• Essential cookies needed for the Website and its forms to work.
• Analytics cookies that help us understand how visitors use the Website, so we can improve it.

The Website also includes content from third parties, such as an embedded Google Maps view of our office locations and links to WhatsApp, Facebook, Instagram, LinkedIn, and X. These services may set their own cookies or collect information when you interact with them, according to their own privacy policies.

You can block or delete cookies through your browser settings. Some parts of the Website may not work properly if you do. We do not use cookies or analytics to target advertising at, or build profiles of, children.

6. How long we keep data

We keep personal information only for as long as needed for the purpose it was collected, or as required by law:

• Enquiries are kept for as long as needed to respond and follow up, and generally for up to 3 years after our last communication with you
• Resumes and job applications are kept for up to 12 months so we can consider you for suitable roles, unless you ask us to delete them sooner
• Dealer, distributor, and customer records are kept for the duration of the business relationship and as required under tax and accounting laws
• Technical and browsing information collected automatically (such as IP address, browser type, and pages visited) is kept for up to 12 months, after which it is deleted or anonymised.

When data is no longer needed, we delete it or make it anonymous.

7. Data security

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) connections, access controls limited to authorised staff, and trusted service providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities as required by law.

8. Your rights

Subject to applicable law, you have the right to:

• Ask what personal information we hold about you and how it is being used
• Ask us to correct, complete, or update inaccurate information
• Ask us to delete your personal information when it is no longer needed
• Withdraw your consent to processing
• Nominate another person to exercise your rights in case of death or incapacity
• Raise a grievance with us, and if it is not resolved, approach the Data Protection Board of India

To use any of these rights, email us at info@praneetha.co.in with the subject line “Privacy Request”. We may need to verify your identity before acting on your request.

To stop receiving marketing messages, reply “STOP” to our WhatsApp messages, use the unsubscribe link in our emails, or write to us.

9. Children’s privacy

Our Website and products are intended for adults and businesses. Anyone under 18 may browse the Website only under the supervision of a parent or guardian. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has shared personal information with us, please contact us and we will delete it.

10. Links to other websites

The Website may contain links to third-party websites, apps, and social media pages. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing any information with them.

11. Changes to this policy

We may update this Privacy Policy from time to time, for example when we launch new features, such as our mobile app, or when laws change. The updated version will be posted on this page with a revised “Last updated” date. Significant changes will be highlighted on the Website.

12. Grievance officer and contact

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact our Grievance Officer:

We will acknowledge your complaint promptly and aim to resolve it within 30 days of receipt.

Please also read our Terms & Conditions.